Welcome to the We Economy: 3 Positive Business Conversations to Have Today

loafers 300x241 Welcome to the We Economy: 3 Positive Business Conversations to Have TodayTo succeed in today’s economic environment, check your ego at the door and embrace a new way of doing business that is about more than what you can control and manipulate.  That’s your ego talking.

The Ego Economy is dead.

Welcome to the We Economy.

This rising tide of the We Economy can lift all of our companies on thrilling waves of positive profits or capsize and drown us in red ink. We choose.

How do you navigate the change and positively succeed at work?

Here are three positive business conversation transformations to have today that say “good bye” to the Ego Economy and “hello” to the We Economy so you will positively profit.

“I did it” becomes “We did it.”

In the Ego Economy, you could afford to get by on what you alone could do. The We Economy requires the creation of partner relationships with your employees, customers/clients, vendors/suppliers and more to generate a profit built on what “We” can do.

How?

Ask your employees, “How would you build a better business?” They are on the front-line of interaction daily. Listen deeply and tap their wisdom. Act to implement.

Ask your customers/clients, “What can we do better?” They bring you their hard-earned money in exchange for your services and products. Listen deeply for themes and respond immediately.

Ask your vendors/suppliers, “What are some best practices you see out there?” Take notes about the one that makes sense for your business and ask your employees what they think and how they would implement it.

In the We Economy, we succeed as we create partner relationships with everyone who touches the business. We do it, not I.

“I already know that” becomes “Please show me how.”

In the Ego Economy, you stayed on top of the change-of-information trickle with little effort. “I already know that” was a reflection of the predictable growth of knowledge.

In today’s We Economy, the info flow is more like a fire hose than a trickle. You as a business owner or leader simply can’t drink from it alone. “Please show me how” replaces “I already know that” to generate more profits. Be teachable.

Your business is your tuition ticket to matriculate in Biz U. You hire people smarter than you in certain areas and learn from them. You cultivate an “always on the learn” environment in which results are shared, graded, and evaluated for next time and do-over’s.

Keep saying, “Please show me how” until it rolls with delight because you’re about to learn something that makes your company more profitable.

“I pulled myself up by my own bootstraps” becomes “We wear loafers.”

In the Ego Economy, we all wore boots and bragged about pulling ourselves up by our own bootstraps. As self-made men and women, we created it all.

In the We Economy, we wear loafers. In a boot-wearing market, loafers are innovative—more comfortable, easier to pull on and off, with no socks. In the We Economy, you’re comfortable in responding to the changing demands of your partners and learning as you go. You’re pulled onto and off of teams according to project needs, not siloed departments. And who needs socks?

Relating with all who interact with your business and creating new learning generates creative innovation which takes your company to greater profits and higher margins. In an economy of boot-wearing, ego-driven, know-it-all’s, innovators who are loafer-sporting, team-focused, and learning-as-you-do-it have more to say about success than anyone.

Avoid talking about “I” because the Ego Economy is dead.

Instead, start a positive work conversation about “us.”

Welcome to the “We” Economy.

(Loafers only.)


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How do you talk to your child?

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Can you imagine the mother of Christopher Columbus saying, “I don’t care what you’ve discovered, you still could have written!”?

Or, George Washington’s mother saying, “The next time I catch you throwing money across the Potomac, you can kiss your allowance good-bye!”?

Or, Thomas Edison’s mother saying, “Of course I’m proud you invented the electric light bulb.  Now turn it off and go to sleep!”?

Do you think that Albert Einstein’s mom ever said, “Can’t you do something with your hair?”

Or, Michelangelo’s mother said, “Can’t you just paint on the walls like other children?  Do you have any idea how hard it is to get that stuff off the ceiling?”

Or, Abraham Lincoln’s mom said, “What’s with the stovepipe hat?  Just wear a baseball cap like the other kids!”?

You just never know who your child will grow up to be, do you?  Talk to your child like you want to be talked to as you live positive at home.


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How much “drama” is there in your life?

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          When our daughter was in middle school, I discovered that it’s far more traumatic than you might imagine—for her that is.  There was so much “drama” in middle school.  The “he said/she said” creates “issues” for these kids.

          Frankly I don’t remember all of this “drama.” But I was more into baseball, fishing, and hunting than relationships back then.  It was a different era.  We all wanted to wear Levis, I do remember that.  And I do recall getting a lecture or two about peer pressure.  Maybe that was what sufficed for our drama.  Perhaps with us it was about peer pressure.

          I read an interview with a 104-year-old woman recently.  The reporter asked, “And what do you think is the best thing about being 104?”

          The woman simply replied, “No peer pressure.”

          Until you’re 104 or so, I guess you’ll have some “drama” or “pressure” to conform to certain social standards.  But look, don’t take keeping up with the Joneses too seriously.  Focus and filter your life on listening to your life so you can work positive and live positive, okay?


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Is your life like lasagna?

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My wife makes the best lasagna you’ve ever eaten.  I watched her make it once.  She prepares her sauce with secret ingredients that I can’t tell you about or she’d have to kill me.  She mixes together all of these cheeses.  Then she carefully layers all of these ingredients in her special lasagna  dish.  It’s the layering that attracted my attention.

She puts a layer of noodles, then sauce, then cheese.  And she cooks it all together, layer upon layer, until it’s done.

So while I smell the lasagna cooking, I listen to life.  And I realize that life is somewhat like lasagna.  Life layers stuff on you.  Some of the stuff
you ask for, you like the special ingredients.  Other stuff you don’t.  But you do get to choose most of your life’s ingredients.  And it all cooks together in your life’s pan until it’s done.

So what ingredients are you choosing for your life?   What’s cooking in your life’s pan?  Listen to your life and choose positive life ingredients to cook in you.


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Do you ever just want to stay longer?

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          A friend who listens to life with us through our newspaper column recently told me about his daughter visiting him with her two daughters.  They’re from out of state so they don’t get to see each other as often as they’d like.

          Well, it was Sunday—the day for the granddaughters to return home.  They were obviously reluctant to go because they wanted to stay and visit with their grandparents.

          Their mother went outside for a walk.  My friend, their grandfather, said to the girls, “Let’s lock her out.  You want to?”  Now remember, he’s talking about his own daughter.

          And the girls said, “Yea, that way we can stay longer!”

          Sure Mother’s Day is coming soon, but there’s just something special about grandparents, right?

          Family is such a great gift.  As you make a positive life this weekend, be sure to include taking the time to let your family know how much you appreciate them.  Live positive even in a negative world!


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Are you hanging on until you’re ripe?

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When I lived on the coast of North Carolina, just across the road from us was a field of about a hundred acres of strawberry plants.  The owners ran an international plant shipping business and harvested berries to sell.

Migrant workers began picking in early April each year.  Most if not all of the strawberries they harvested weren’t ripe, mostly red on the outside, but not through the middle.  They didn’t spoil like this on the way to the store.

Well, around the end of April or the first of May, the migrant workers stopped picking.  There were no longer enough slightly ripened berries in the field.  And then the owners called us, telling us we could glean in the fields whatever we wanted.

So we would pick until our backs hurt.  And these berries were better than any you can buy because they had stayed on the plant until they were fully
ripe, through and through.

Are you the same through and through?  Are you on the vine, staying positive long enough to ripen?  Hang on so you can work positive and live positive in a negative world.


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3 No-Cost Ways to Positively Grow Your Business

helpothers 3 No Cost Ways to Positively Grow Your BusinessYou will get all you want in life if you help enough other people get what they want. Zig Ziglar

In a financially-strapped economy like this one, a common response to suggestions to grow business is negative.

“I can’t afford to advertise.”

“I have to cut marketing expenses.”

We focus on what we can’t do.

Will that grow your business?

What would it cost you to follow Zig Ziglar’s advice to positively grow your business?

Here are 3 no-cost ways to positively grow your business by helping others get what they want:

Greet with a Welcoming Smile

Ever watched one person yawn and within seconds everyone else in the group is yawning or stifling one?

Shawn Achor in his fantastic book, The Happiness Advantage, says that happens because our brains have mirror neurons that fire back what we receive. A yawn prompts a yawn…

…and a smile elicits a smile.

A smile at the door of your business begins the creation of a positive experience for your guests. That smile means they will likely smile back and so starts a delightful conversation that climaxes in a purchase today that leads to a relationship tomorrow that increases her lifetime value to your business in real dollars.

What that customer really wants is someone who opens the door to helping her find what she wants for her family, her friend’s child about to graduate, her car’s need of an oil change, etc.

Your greeting smile is invariably returned and invites, “Come in and let’s find what you want.”

Give a Listening Ear

Jeb Blount in his marvelous book, People Buy You, asks, “Do you take a genuine interest in others?”

In his outstanding book, Lead from the Heart, Mark C. Crowley states, “We must be willing to look at and really see the humanity in every person who works for us.”

Connecting with others as human beings is transformational, creating employees, customers, and vendors for life rather than merely “one and done.”

The surest, best way to connect is to give a listening ear. Ask a question and listen with interest. Feedback what you hear. Listen some more. Then ask another question. Keep listening.

Yes, it costs time, energy, and attention. See beyond the immediate investment and gaze long-term into the relationship that will pay dividends for years.

Grow Politely Considerate

Numerous surveys reveal social civility is at an all-time low. Road rage incidents are rising. It’s an election year and negative
advertising increases our collective economic uncertainty.

Yes, we have an oversupply of jerks.

Avoid being one more.

Thank that customer for being your guest today regardless of whether she buys or not.

Give her a coupon of appreciation to use on her next visit just for stopping by.

Ask for her contact information so you can let her know when the next sale starts.

Get her birth date and send her a “Happy Birthday” email.

Give her your Facebook fan page address and encourage her to download the unadvertised specials and share with her friends.

Be on her side. She’s struggling to make ends meet, too.

The Golden Rule works. Work the Golden Rule.

Then with a welcoming smile, a listening ear, and polite consideration, watch as your business positively grows as you implement these 3 no-cost ways.

Dr. Joey Faucette is the #1 Amazon best-selling author of Work Positive in a Negative World (Entrepreneur Press), coach, and speaker who helps professionals discover success in the silver lining of their business and achieve their dreams. Discover more at www.ListentoLife.org/speaking.


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What’s your business about?

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My wife boards horses on our farm for other people.  They bring their horses to our farm, she takes care of them, and the owners ride them.

A couple moved to our area from South Dakota and brought their four horses with them.  My wife boarded their horses for them.  The wife of the couple was pregnant.  So my wife helped her find an obstetrician to care for her.  And she got together some other women to throw a baby shower for her.

When the mother-to-be heard about the shower, she was elated and said, “You didn’t have to do all of this for me.”

And my wife replied, “When I started this business, I made a promise to use it to help others.  And that’s what I’m doing.”

How do you use your business to help others?  Can you smile at someone who’s had a rough day?  Can you treat others the way you want to be  treated?  Can you be honest in all of your business dealings?

My wife’s business is about more than boarding horses.  It’s about helping others.

What’s your business really about?  Work positive today.


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Got your shine on?

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In celebration of “Take Your Daughter to Work,” Dr. Joey’s daughter, Rebekah, contributes today’s Live Positive blog.

My dog, Raggs, is a miniature schnauzer which means most of the world is bigger than him so he defends me and himself pretty quickly.  I wanted Raggs to be social with at least some other canines.  So, I set up a doggie playdate with one of my friends and her dog, Oliver.  We planned to go to a dog park on a sunny Sunday afternoon.  I was really nervous when Oliver and his mommy arrived.  “What if Raggs didn’t get along with Oliver or any of the other dogs? What if he tried to defend me and got in a fight?”

Raggs once again proved me wrong as he shook with happiness as Oliver came into our home, showing Oliver his toys.  The walk to the dog park was a happy one and Raggs made several puppy friends.  He even became the “bouncer” of the dog park, breaking up fights.  It was as though he had found his element.  He was a really good dog that day.

Life has a way of showing you where you best belong.  Today, listen to your life for opportunities where you can shine, even those outside of your comfort zone.


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Made a mistake lately?

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In celebration of “Take Your Daughter to Work,” Dr. Joey’s daughter, Rebekah, contributes today’s Live Positive blog.

As I mentioned yesterday, I was born with a head full of wonderfully curly hair and I was often compared to Shirley Temple as a child. I had no idea who Shirley Temple was since I was a toddler, but I always said “thank you” as my mother taught me. One day, my dad and I were shopping together and I saw a display of Shirley Temple videos. I got all excited and ran up to the videos and grabbed one. I turned around and yelled out to my dad in my loud two-year-old voice, “Look, Daddy! They made a movie about me!” He bought me three of them because I was so adorable.

We all make mistakes, don’t we? We can either take those mistakes and dwell on them or we can count on a divine chuckle along with a little help to turn our mistakes into a grand moment. Today, after you make a mistake, listen for a heavenly laugh and then discover how that mistake transforms into a grand moment for you.


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